Service & Maintenance Coordinator

EPPH Limited is currently delivering exciting projects across the facilities management, UK Nationwide. We are looking for a Service and Management Coordinator to join its team in Durham! This role is ideal for a self-motivated, resourceful and a proactive starter to ensure any preventative and reactive works are assigned correctly to our engineers and delivered on time and in accordance with the EPPH and client’s safety, cost, schedule, and scope requirements.  If you have a customer-focused mindset, we would like to hear from you!

What You’ll Be Doing:

• Handling service maintenance queries and coordinating job assignments
• Communicating with clients and providing clear, professional responses
• Raising invoices for scheduled maintenance and remedial works
• Preparing and sending documentation to customers
• Creating quotations and ensuring timely delivery to customers
• Reporting on customer accounts and maintaining accurate records
• Preparing RAMS & Permits where required
• Liaising with internal teams and engineers to ensure targets are met

What We’re Looking For:

• Previous administration experience (preferred)
• Strong organisational and time management skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skill
• Experience in customer service and handling a fast-paced workload

 Key Personal Attributes:

• High attention to detail and accuracy
• Ability to collaborate with engineers, subcontractors, and suppliers
• Resilient and adaptable – able to manage competing priorities under pressure
• Commercially astute with a focus on delivering business value

We Offer:

• Holidays 22 days, plus bank holidays + company long service leave
• Company Pension Scheme
• Company Bonus Scheme
• Training and development available to enhance your skills
• Collaborative and supportive work environment
• Private Health Insurance
• Employee Assistance Program (EAP) and 24/7 online GP service

Our Differences make our Performance
At EPPH, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, and stakeholders.

 As a growing Company, we’re excited by the possibilities ahead, are you up for the challenge? Apply Now! Reach out to EPPH Recruitment team for a confidential conversation today.

EPPH reserves the right to close applications early should a suitable pool of candidates be identified.